Management Training

HUMAN RESOURCE AND TRAINING

Training Courses:

· Human Resources KPIs: Benchmarking HR Deliverables

· HR as a Strategic Partner

· Productivity and Work Quality

· Advanced Human Resource Management

· Certified Train the Trainer

· Certified Training and Development Professional

· Compensation and Benefits

· Employee Relations: Roles and Responsibilities

· Talent Management

LEADERSHIP AND MANAGEMENT

Training Courses:

· Organizational Leadership

· Leading with Agility and Resilience

· Certified Lean Six Sigma Green Belt

· Certified Professional Manager

· Advanced Management and Leadership Skills

PROJECT MANAGEMENT

Training Courses:

· Project Risk Management: Preparation for Risk Management Professional (PMI-RMP)®

· Preparation for Project Management Professional (PMP)® Certification

· Managing IT Projects Effectively

CUSTOMER SERVICE

Training Courses:

· Excellence in Customer Service

· Customer Service Management

· Telephone Etiquette & Customer Care

· The Customer Complaint System: A Tool for Customer Service Improvement

COMMUNICATION AND WRITING SKILLS

Training Courses:

· Advanced Communication Skills

· Business Writing Skills

· Effective Report Writing Techniques

· Communication and Interpersonal Skills

· Presentation Skills

SECRETARIAL AND OFFICE MANAGEMENT

Training Courses:

· Certified Administration and Office Management Professional

· The Certified Executive/PA

· Document Control and Records Management

· The Efficient and Highly Productive Administrator

INTERPERSONAL SKILLS AND SELF-DEVELOPMENT

Training Courses:

· Creative Problem Solving and Decision Making

· Certified Team Leader

· Emotional Intelligence

· Time Management and Stress Control

· High Performance Teams

· Conflict Resolution and Adaptability

LEGAL

Training Courses:

· Legal Writing and Drafting Skills

· Arbitration and Dispute Resolution

· Business and Commercial Law

MARKETING AND SALES

Training Courses:

· Effective Brand Management

· The Strategic Marketing Plan

· Advanced Selling Skills

· Certified Business Development Professional

PUBLIC RELATION AND MEDIA

Training Courses:

· Events and Conferences Management

· Public Relations Campaigns

· Public Relations and Media Skills

· Business Etiquette and Protocol

Quality and Productivity

Training Courses:

· Total Quality Management (TQM)

· Improving Productivity through Quality Enhancement

ACCOUNTING & FINANCE

Training Courses:

· Finance for Non-Finance Professionals

· Effective Budgeting and Cost Control

· Fast Closing Monthly and Year-End Accounts

· Financial Accounting and Reporting

· Financial Analysis Modelling and Forecasting